Privacy Policy

Carenomics (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, communicate with our office, or sign up to receive SMS/text messages.

1. Information We Collect

Personal Information You Provide

We may collect personal information when you fill out web forms, contact us, or communicate with our clinic. This may include:

• Name      
• Phone number 
• Email address 
• Date of birth (if provided) 
• Appointment information 
• Medical information you voluntarily provide 

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address 
• Device and browser type 
• Pages visited 
• Time spent on the site 
• General analytics data

SMS/Text Information

If you opt in to receive SMS/text messages, we collect:

• Your mobile phone number 
• Delivery and interaction data related to messages sent 

2. How We Use Your Information

We may use personal information to:

• Schedule, confirm, or update appointments 
• Respond to patient inquiries 
• Communicate about your care 
• Send appointment reminders 
• Provide clinic updates 
• Improve our website and services 
• Fulfill legal or regulatory requirements 

We use SMS/text messaging only for patients who opt in.

 3. SMS/Text Messaging Policy

By providing your phone number and opting in, you may receive SMS messages related to:

• Appointment reminders 
• Scheduling updates 
• Clinic notifications 
• Patient account updates 
• Care-related instructions (when appropriate) 

Required Carrier Language

• Messaging frequency may vary. 
• Message and data rates may apply. 
• Reply STOP to opt out at any time. 
• Reply HELP for assistance. 

SMS Consent & Privacy

SMS consent is not shared with third parties. We never sell, trade, or transfer your SMS opt-in consent.

4. How We Share Information

We do not sell your personal information.

We may share information only with:

• Service providers who help us operate our clinic (e.g., appointment reminder tools, EMR systems) 
• Insurance companies for billing purposes 
• Regulatory agencies if required by law 

All partners are required to protect your information. We do not share SMS consent or personal data with third parties for marketing.

5. Data Security

We use industry-standard safeguards to protect your data. However, no method of transmission or storage is completely secure. We maintain administrative, technical, and physical security measures to reduce risk.

6. Your Rights

Depending on your state or local privacy laws, you may have the right to:

• Access your personal data 
• Request updates or corrections 
• Request deletion (where legally allowed) 
• Withdraw SMS or email consent at any time 
• Ask how your information is collected and used 

To request any of these, contact us using the information below.

7. External Websites

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date.

9. Contact Us

If you have questions about this policy or how your information is used, contact us at:

Carenomics Wound Care Unit 3601 22nd Place Lubbock, TX 79410 Phone: (806) 589-5030 Website: www.carenomics.org

At Carenomics Health Clinic, our mission is to provide the highest quality healthcare services to our patients. We offer a wide range of services including preventative care, chronic disease management, and urgent care. Our team of experienced healthcare professionals is dedicated to ensuring that our patients receive the best possible care. We strive to create a welcoming and comfortable environment for our patients and their families, and we are committed to treating each patient with respect and compassion.